Frequently asked questions

WHAT PRODUCTS DOES OFFER?

We are proud to offer a diverse selection of products at EtsyNeonExpert! Our specialty is illuminated neon signs. Each of our products has an original design and a magical touch that can transform any space.

HOW LONG DOES IT TAKE TO PRODUCE A PRODUCT?

We confidently assert that we put significant effort and care into the development of each of our products. The creation time varies depending on the complexity of the product and can range from 1-2 days to 3-4 weeks. We guarantee it will be worth the wait!

WHAT ARE THE DELIVERY TIMES TO DIFFERENT DESTINATIONS?

We are happy to ship our colorful creations all over the world! In the United States, delivery takes approximately 7-12 business days. For our friends in Australia, delivery time may be up to 24 business days. If you are located in the European Union or UK, please expect to receive your parcel within 14 working days.

DO YOU PROVIDE CUSTOMIZATION OPTIONS FOR YOUR PRODUCTS?

Certainly! We strive to add uniqueness and personality to our products to suit your preferences. Feel free to submit your customization ideas and we are ready to take all necessary steps to turn your concept into reality.

IS THERE A SHIPPING FEE FOR YOUR SIGNS?

We are pleased to offer free shipping on some of our signs. However, some products may incur a shipping fee. You can find this information in the description of each product. We are always here to help if you need more information!

DO YOU MAKE GLASS SIGNS AND ARE THEY FRAGILE?

No, we do not use glass in our production. All of our signs are made from German and Italic Plexiglas (acrylic), a material that is approximately 5 times stronger than glass. This ensures durability without compromising the stunning lighting effects. Every piece of magic is designed to last!

CARE INSTRUCTIONS

To keep your magic device in the best condition, we recommend avoiding high temperatures and use in wet areas such as bathrooms to prevent any potential damage to electronic components. For cleaning, you can use a soft, dry cloth to remove dust from the device. Please avoid using water or cleaning solutions. With these simple steps, you can be sure that your product will brighten up your space for a long time!

WHOLESALE AVAILABILITY

Yes, we are absolutely sure! If you are interested in purchasing our products in bulk, please contact us. We will be happy to discuss the details and organize an event that suits your needs.